5 Reasons to Choose Us
SERVICE AND SOLUTION
Status Telecoms adheres to a specific service methodology that forms the basis of all service operations and solutions offered. This service methodology is implemented throughout our operations, business development and support structures to ensure that a well-devised service solution is implemented. The methodology entails:
- A customer-focused infrastructure that forms part of the service solution, ensuring an integrated support and operational event.
- Tailor-made services focusing on specific service solutions only, as per the customer’s requirements.
- Customer management based on customer partnership principles at a strategic and operational level.
- Adding tangible value to our customer
- Exceptional quality of service
The customer management program and methodology is based on tangible value-added activities and it entails principles such as:
- A single point of contact for the customer
- The allocation of a customer manager who interfaces with the customer at various levels.
- Additional second line monitoring
- Constant customer satisfaction measurement
The tailored customer management program is a holistic approach to include not only operational activities, but also all relevant activities such as business development, financial, strategy etc., according to the requirements and needs of the customer.
Status has a client base of approximately 300 clients. The high standard of service level and close relationship Status Telecoms has with its clients, ensure that customers stays loyal to the company, and we are proud of the fact that some of these clients have been customers for over 15years.
Status believes in practicing honesty and transparency in all its business activities. We are also flexible and willing to adapt approaches to better suit the needs of our customers but still remain ethical in our conduct.
Status thanks you for the opportunity and ensure you that all proposals made to prospective customers will be to compliment our client’s needs.